Distance Selling
Distance Selling Policy
This Distance Selling Policy applies to all purchases made on PRIVATE TOUCH , please read the following information to understand your rights and obligations when making a purchase online:
Right to Cancel
- You have the right to cancel your order within [number of days] days of receiving the products without providing any reason. To exercise this right, you must notify us in writing of your decision to cancel.
Return of Goods
- If you decide to cancel your order, you must return the goods to us in their original condition and packaging at your own cost. The products must be unused and in saleable condition for a full refund to be processed.
Refunds
- Upon receiving the returned goods, we will process a refund for the purchase price within [number of days] days. Shipping costs are non-refundable.
Exchange Policy
- If you wish to exchange a product for a different size or color, please contact us to arrange for a return and exchange. Additional shipping costs may apply.
Faulty or Damaged Goods
- In the event that you receive faulty or damaged goods, please notify us immediately so that we can arrange a replacement or refund. We may request photographic evidence of the issue.
Data Protection
- We are committed to protecting your personal information and ensuring that it is used in accordance with applicable data protection laws. Your data will only be used for order processing and communication purposes.
Contact Us
If you have any questions about our Distance Selling Policy or need assistance with a return or exchange, please contact our customer service team.